Banking on a better document system
Heritage Bank has long taken on the Big Four banks and won, building a large base of loyal customers over many years. With origins that go back to 1875, Heritage is now the largest customer owned bank in Australia, and is still headquartered in Toowoomba, with branches covering southern Queensland.
Central to Heritage’s success has been its customer service, but maintaining that advantage has been tested in the past few years by systems that have not kept up with technology More... Opens in a new window.